Our policies and procedures for handling customer
information have been created with the understanding that there
continues to be constant change in internet technologies. With this
change also comes change in internet business methods to keep up with
the technological changes. As a result,
Alexram Internet Services'
policies and procedures are subject to change.
As we strive to provide the services requested by our clients, we
constantly, collect, accumulate and store information and communications
that may be deemed private or sensitive to certain individuals and/or
bodies. Some of this information - such as the customer's name, address,
telephone number, and credit card data - is provided to
Alexram Internet Services by its
customers in order to establish service. Other information - such as the
customer's account status, choice of services, and customer logs - is
created and maintained by
Alexram Internet Services in the
normal course of providing service.
Data Security
Alexram Internet Services will
protect the confidentiality of its customers' information, account
information and personal communications to the fullest extent possible
and consistent with the law and the legitimate interests of
Alexram Internet Services, its
partners, its employees and other customers of
Alexram Internet Services. To protect the loss, misuse, and alteration of information
that is collected from customers,
Alexram Internet Services has
necessary physical, electronic, and managerial procedures in place.
Opt Out & Modifications
Customers may opt out of receiving notices of new or upgraded
products from
Alexram Internet Services by
sending a request to
privacy@alexram.com. In this
request to, customers must identify: service purchased from
Alexram Internet Services, domain
name (if applicable), contact information, and the date the service was
purchased. However, customers may not opt out of receiving information
from
Alexram Internet Services which is
essential for maintaining or updating customers' accounts or system
information.
Disclosure of customer information and
communications
Alexram Internet Services will not
otherwise disclose its customers' personal and account information
unless
Alexram Internet Services has
reason to believe that disclosing such information is necessary to
identify, make contact with, or bring legal action against someone who
may be causing harm or interfering with the rights or property of
Alexram Internet Services, its
customers, or others, or where
Alexram Internet Services has a
good faith belief that the law requires such disclosure.
Alexram Internet Services also
will not, except for reasons stated below, disclose to third parties the
contents of any electronic mail or other electronic communications that
Alexram Internet Services stores
or transmits for its customers. The circumstances under which
Alexram Internet Services will
disclose such electronic customer communications are when:
- it is necessary in order to provide service to the customer;
- it is necessary to protect the legitimate interests of
Alexram Internet Services and
its customers;
- it is required to cooperate with interception orders, warrants, or
other legal process that Alexram Internet Services determines in its sole
discretion to be valid and enforceable; and
- it is necessary to provide to a law enforcement agency when the
contents are inadvertently obtained by
Alexram Internet Services and
appear to pertain to the commission of a crime.
Alexram Internet Services
disclaims any intention to censor, edit or engage in ongoing review or
surveillance of communications stored on or transmitted through its
facilities by customers or others.
Alexram Internet Services will,
however, review, delete or block access to communications that may harm
Alexram Internet Services, its
customers or third parties. The grounds on which
Alexram Internet Services may take
such action include, but are not limited to, actual or potential
violations of
Alexram Internet Services' terms.
